Every Step You need to get your Software Started

Welcome to the ColorGATE community!

In this guide, we will walk you through the process of getting started with your new ColorGATE software, step by step.

If you prefer to watch a video about the getting started process, you can find it here for licenses with soft key and here for licenses with USB key.
Or watch the videos below for each step.

We wish you much success with your new software!

  1. The first step is to register as a user. 
    Please go to our Support Site, click on Login/Register, and then on Register Now. Enter your email address, set a password, and enter the required information.
    After submitting the data, you will receive an email. Please click on the activation link in this email to finalize your registration. As soon as you receive a confirmation email, you can login to the Support Site with your account data. 


    The next steps depend on whether you have a license with soft key or with USB key.
    (Note: If you have received a USB dongle, you have a license with USB key. If not, you have a license with soft key.)

    LICENSE WITH SOFT KEY      LICENSE WITH USB KEY

LICENSE WITH SOFT KEY 

  1. Next, you need to register your product. Please go again to our Support Site and login.
    Click on Product Registration and enter your license number. You can find it on your ColorGATE invoice. If you bought your license together with a Ricoh printer, there is a small envelope in the package. The license number is inside of this envelope.
    Follow the instructions. You can find detailed information about each step in the video on the right.
    After clicking on Register Now, your product is registered and listed on our Support Site under Menu > Account & Licenses > tab Licenses. Click on the license number and all details are displayed on the right-hand side.

     
  2. The next step is to download and install the software. You will find the installer on our Support Site (Download area > Software). Please choose the filter for your product (Productionserver or Filmgate). At the top of the list, you will find the installer for the latest version.
    During installation, please make sure to select Soft key in the License Type Selection step.

    Optional: For certain printers, you need additional software components. These can also be found on our Support Site (Download area > Software > filter Printer-Related). If your printer is operated via USB, you may need to install a printer driver provided by the manufacturer.

    You can now use your ColorGATE software, but please note that it is initially limited in time. It will be permanently valid once the corresponding payment has been received and you have updated your license (see step 5).
    When you start the software, you must enter your activation code. You can find it on the Support Site under Menu > Account & Licenses > tab Licenses. Click on your license to see the activation code on the right-hand side.

     
  3. Optional: The prerequisite for the next step and the unlimited availability of the software is that you have accepted your Value Pack. So, if you have not yet accepted it or if you are unsure whether you have, please check your Value Pack.
    Go to our Support Site under Menu > Account & Licenses > tab Licenses. Click on your license. If a Value Pack expiration date is displayed under Support Option, you have already accepted your Value Pack.
    If not accepted is displayed under Support Option > Terms and Conditions, you have not yet accepted your Value Pack. In this case, please click on the Accept button.

     
  4. In the last step, you need to update your license so that it is unlimited in time.
    Once we have received payment for your software and have checked your product registration, we will remove the time limit on your license, and you will receive an email about an available license update.
    After receiving this email, please go to the Start menu of your computer and click on Productionserver / Filmgate > Productionserver / Filmgate – Update license.

 

 

 

LICENSE WITH USB KEY 

  1. Next, you need to register your product. Please go again to our Support Site and login.
    Click on Product Registration and enter your license number (you can find it on the USB dongle you received from ColorGATE).
    Follow the instructions. You can find detailed information about each step in the video on the right. 
    After clicking on Register Now, your product is registered and listed on our Support Site under Menu > Account & Licenses > tab Licenses. Click on the license number and all details are displayed on the right-hand side.

     
  2. The next step is to download and install the software. You will find the installer on our Support Site (Download area > Software). Please choose the filter for your product (Productionserver or Filmgate). At the top of the list, you will find the installer for the latest version.
    During installation, please make sure to select USB key in the License Type Selection step.

    Optional: For certain printers, you need additional software components. These can also be found on our Support Site (Download area > Software > filter Printer-Related). If your printer is operated via USB, you may need to install the printer driver provided by the manufacturer.

    You can now use your ColorGATE software, but please note that it is initially limited in time. It will be permanently valid once the corresponding payment has been received and you have updated your license (see step 5).
    When you start the software, please ensure that your USB dongle is connected to your computer.

     
  3. Optional: The prerequisite for the next step and the unlimited availability of the software is that you have accepted your Value Pack. So, if you have not yet accepted it or if you are unsure whether you have, please check your Value Pack.
    Go to our Support Site under Menu > Account & Licenses > tab Licenses. Click on your license. If a Value Pack expiration date is displayed under Support Option, you have already accepted your Value Pack.
    If not accepted is displayed under Support Option > Terms and Conditions, you have not yet accepted your Value Pack. In this case, please click on the Accept button.

     
  4. In the last step, you need to update your dongle so that it is unlimited in time.
    Once we have received payment for your software and have checked your product registration, we will remove the time limit on your license, and you will receive an email about a newly available license file.
    After receiving this email, you need to start the KeyUpdate tool. It is either displayed automatically after starting the ColorGATE software, or you can start it manually at C:\ProgramFiles(x86)\ColorGATESoftware\Productionserver (or Filmgate) XX\KeyUpdate.exe. 
    If your computer is connected to the internet, click on Download License File and afterwards on Update Attached Dongle. Your dongle is now connected with your new license file and you can start your software.
    If your computer has no internet connection, please watch the video on the right:

    If KeyUpdate cannot detect the license number of your dongle, please click here to download and install "Sentinel Protection Installer v7.6.9" (or later). Subsequently, the dongle can be updated as described above.

 

 

 

Now, you are ready to work with your new ColorGATE software!

When you start the software for the first time, the Setup Assistant opens. It provides you with the most important steps for working with the ColorGATE software. You find more details about this dialog - and about the software in general – in the online help. You can open it directly from within the program by pressing the F1 key.

For further information on getting started with your new ColorGATE software, please read our Getting Started Guide. You can find it on our website under Manuals. 
If you have any questions, please contact our Customer Service team via customerservice@remove-this.colorgate.com. Don’t forget to include your license number.

 

We wish you much success with your new ColorGATE software!