Welcome to the FAQ area

We gathered all the frequently asked questions in our FAQ area to establish a “navigation aid” for our visitors. The goal is to ensure a simple and fast way to lead you to your wanted information.

With the search option you can narrow the FAQ catalog down to question with relevant matter.

The FAQ area includes all topics concerning ColorGATE. It doesn´t matter if are an end user oder a sales partner or if you are just interested in getting an information. You will find here a fast and simple solution to get to your wanted information.

Customer Service

How long is software´s delivery time?

If you are already customer and you just need to have a new keycode, please provide all order related information. If we do have all relevant details, you can expect the consignment by email within a semi working day within our business hours. Physical deliveries within Germany shall be delivered within 48 hours after dispatch. Deliveries within Europe normally have a lead time of 4 – 5 working days. Global shipments vary individually. Our Customer Service Team inform about the approximate delivery date within the order confirmation.

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