Employee Customer Service Order Processing / Customer Care in Full-Time (f/m/d)

For more than 20 years, ColorGATE has been driving the digitization of the printing industry with its software, color and service expertise. We offer a broad range of digital printing and color management solutions for the graphic arts industry and large format printing, but are also expanding strongly in the emerging market of industrial printing. ColorGATE offers digital know-how and solutions for printing equipment manufacturers as well as producers, users and technology users in the decor, ceramics, textile and packaging segments.

To strengthen our Customer Service team, we are looking for a full-time Customer Service Order Processing / Customer Support employee as soon as possible.

Your Mission

  • Preparation of quotations
  • Order processing, including preparation of export, customs and shipping documents
  • Dispatch processing
  • Working in an interface team with close cooperation to the sales department
  • Correspondence with customers (direct, OEM, dealers), suppliers and employees in English language
  • Data maintenance in the ERP and CRM system
  • Purchasing & inventory management via merchandise management system
  • Telephone switchboard, reception & guest relations

You bring that

  • English and German very well spoken and written
  • Completed commercial training (preferably wholesale and foreign trade, industry or office)
  • Experience in order processing, export knowledge is desired but not required
  • An understanding of digital products and software as well as the ability to work with them as a matter of course
  • Strong communication skills and experience in customer service by phone
  • Knowledge of merchandise management and CRM software
  • Knowledge of MS Office applications (Word, Excel)
  • Ability to work in a team, hands-on mentality, enthusiasm and the willingness to always learn something new

What we have to offer

  • We are on a first-name basis, have authentic teams and like to laugh together
  • An open, international working environment
  • Flexible working hours and the possibility to work from home
  • Extensive opportunities for further training
  • Company pension scheme
  • Work location in Hannover-Südstadt, with good public transport connections and attractive localities in the area to organize your lunch break
  • Free coffee, tea, water and fruits
  • Company bicycles