Customer Advisor (d/f/m)

ColorGATE has been enabling fast, high-quality and profitable digital printing for 25 years. Our customers receive software, color and service expertise along the entire production chain from a single source. Whether it's for decorative, ceramic, textile and packaging printing or large format printing - with our experts, your digital printing project will be a success.

Your Mission

We are looking for a new Customer Advisor (d/f/m) to join our team. Your new responsibilities would include:

  • Supporting and advising of new and existing customers (B2B)
  • Customer data maintenance in our CRM solution HubSpot
  • Telephone support and quotation follow-up
  • Conducting analyses of customer needs by telephone to identify sales potentials
  • Reporting your activities and relevant KPIs to optimize customer support
  • Supporting the marketing team in developing campaigns for specific target groups
  • Proposing your own initiatives and supporting the sales team to identify new prospects

You bring that

  • You are service-oriented, act on your own initiative and remain calm in every call situation
  • You enjoy customer contact by telephone and have a talent for organization
  • You bring 1-2 years’ experience in a similar role or in a sales / customer care position
  • You have knowledge of standard computer applications such as Excel and Word. Experience in CRM systems, particularly Hubspot, will be considered a plus
  • You have a good command of English and German language, oral and written – additional languages will be considered a plus

What we have to offer

  • We are a team of experts in an open, international working environment
  • We have flat hierarchies and a constructive feedback culture
  • You get what you need: Extensive onboarding, appropriate equipment and the opportunity to further educate
  • We want you to stay: after the probationary period of 6 months you will have a permanent full-time position
  • We are transparent and give you the opportunity to positively influence the company and bring in your ideas
  • Our team is growing and is supported by Ricoh, the world's leading digital imaging company
  • Our HQ is located in the middle of Hannover South city, with excellent public transport connections - you can also work from home office
  • And many more benefits like a company pension plan (bAV) and free beverages